Return Product Policy for Trishula India
At Trishula India, we strive to provide our customers with high-quality edible spoons and exceptional customer service. We understand that there may be instances where you need to return a product. This Return Product Policy outlines our guidelines and procedures for returning products purchased from our company. We encourage you to read this policy carefully to understand our practices regarding product returns.
1. Eligibility for Returns:
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the order to initiate the return process. We will provide further instructions on returning the product and arrange for a replacement or refund.
b. Incorrect Orders: If you receive an incorrect product, please notify our customer support team within 7 days of receiving the order. We will assist you in returning the incorrect item and arranging for the correct product to be shipped to you.
c. Change of Mind: We do not accept returns for change of mind or dissatisfaction with the product. However, we are committed to resolving any issues or concerns you may have, so please reach out to our customer support team, and we will do our best to assist you.
2. Return Process:
a. Contact Customer Support: To initiate a return, please contact our customer support team by [insert contact details]. Provide relevant information, such as your order number, description of the issue, and any supporting evidence (such as photos of the damaged product).
b. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and further instructions on how to return the product.
c. Return Shipping: You are responsible for shipping the product back to us using a trackable shipping method. Please ensure the product is securely packaged to prevent any further damage during transit.
d. Inspection and Resolution: Upon receiving the returned product, we will inspect it to verify the issue. If the return is approved, we will initiate the appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances.
3. Conditions for Returns:
a. Products must be returned in their original packaging and in the same condition as when received.
b. Returns must be initiated within 7 days of receiving the order.
c. Products that show signs of misuse, abuse, or deliberate damage may not be eligible for return.
4. Refunds:
a. Refunds will be issued using the original payment method or in the form of store credit, as determined by Trishula India.
b. Please allow 14-15 days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your payment provider.
5. Exchanges:
No exchange policy.
6. Contact Us:
If you have any questions, concerns, or requests regarding our Return Product Policy or the return process, please contact our customer support team at: